Payment error

[Maty4s3310]

Choose issue category

Payment

Hi, I have a problem to pay subscription via my debit card. I confirm payment in my banking app and it's approved, but the payment won't go through.
Then this message appears on Hentaied webpage:
"

Payment Failed​

• An error occurred while handling your payment or you cancelled it.

"
Can you help me please?

Michael

 

[PICCOLOKOALA]

Hi, I have a problem to pay subscription via my debit card. I confirm payment in my banking app and it's approved, but the payment won't go through.
Then this message appears on Hentaied webpage:
"

Payment Failed​

• An error occurred while handling your payment or you cancelled it.

"
Can you help me please?

Michael

Hi Michael,

I am very sorry for this inconvenience, please let`s continue this conversation in private so I can help you!
Kindly let me know via DM the email address associated to your account.

Thank you!