Hello, we are investigating this issue now. We will update here once we have a solution for youCan't watch any of the videos. Please help
Scholar and a gentleman! Greatly appreciatedHey Johndoe, I had this issue also some time ago. I think its related to your browser or internet connection (see: https://developer.jwplayer.com/jwplayer/docs/jw8-player-errors-reference). I solved it by deleting the privacy data including cookies of the browser and a restart of my rooter. I hope this helps you also?
You are welcome! Just to give you a better view on the issue. I tried to watch new videos (from this year) on my PC and everything works fine. However, on the same PC (including browser) I can`t watch (at least from time to time) some "older videos" like "AI.." - I`m using the current firefox as browser. I tried the same video on my IPad and it works fine. I add the screenshot of the debugung console, maybe it helps you finding the issue? Thank you very much for this great site! Cheers, LostarionThanks to "Lostarion" for this advices.
This error can occur when the browser is outdated or the Operating system is deprecated, like Windows 7 or less.
1) Update to the last version the browser
2) Try stream using different browsers (Chrome, Mozilla Firefox, IE , Safari, Opera, etc)
3) Clean browser caché and cookies.
I hope this can reffort our apreciable member (Lostarion) advice.
You`re welcome. I tested it again today. It still doesn`t work (the older vids) on Firefox, but I re-tested with MS-Edge. Edge worked perferctly. Same computer and internet access.Hello thanks for the screenshot, i made some adjustments in our player libraries and added compatibility mode, i hope this help to your tests.